FAQ

πŸ“¦ Do your prices include shipping?

No β€” shipping is calculated separately at checkout based on your location and the size of the item. All shipping is tracked, insured, and handled by trusted international couriers.

🌍 Do you ship internationally?

Yes β€” I ship worldwide from New Zealand. Flat-rate shipping is available to:

  • New Zealand
  • Australia
  • United States & Canada
  • United Kingdom & Europe
  • Japan
  • China
  • Thailand

If your country isn’t listed at checkout, contact me for a custom quote.

πŸ’° What are your shipping rates?

Flat rates are shown below in local currencies:

Region Small Items
(Dab Tools)
Medium Items
(Trays, Displays)
Large Items
(Display Boards)
Cases
(Collector)
New Zealand (NZD) $18 $35 $90 $270
Australia (AUD) $30 $65 $140 $400
USA / Canada (USD) $30 $60 $160 $370
UK / Europe (EUR) €35 €70 €170 €400
Japan (JPY) Β₯2000 Β₯8000 Β₯19000 Β₯38000
China (CNY) Β₯100 Β₯400 Β₯1000 Β₯1900
Thailand (THB) ΰΈΏ750 ΰΈΏ1800 ΰΈΏ4300 ΰΈΏ8500
πŸͺ΅ Are your products handmade?

Yes β€” each piece is handcrafted in New Zealand using ancient, river-recovered native timber. No CNC. No shortcuts. Just grain, geometry, and intention. Every item is a one-of-one.

✨ What makes your work different?

I don’t replicate pieces. Every object is made with care, using sacred geometry and hand-selected timbers β€” many of which are thousands of years old and salvaged from Aotearoa riverbeds. This is functional craft designed to endure.

πŸ›  Can I request a custom piece or commission?

Yes β€” I’m currently accepting commissions for trays, display boards, and collector cases. Please email info@awawoodworks.com or DM me on Instagram to get started.

πŸ’³ What payment methods do you accept?

I accept PayPal, credit/debit cards, Wise (for international transfers), and NZ bank deposit (on request).

πŸ“¬ How long does shipping take?

Most orders ship within 3 business days. Estimated delivery times:

  • NZ: 2–4 days
  • Australia: 4–7 days
  • USA / Canada / UK / Europe: 7–14 days
  • Asia: 7–12 days
πŸ’¬ Have another question?

Feel free to email me at info@awawoodworks.com alternatively, send me DM me directly via instagram @awa.woodworks.

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